ChatX Chat CenterEvery conversation, one inbox

ทุกช่องทาง ทุกการสนทนา ในหน้าจอเดียว — AI ตอบก่อน คนต่อเมื่อจำเป็น

AI answers first. Humans handle the rest. Omnichannel inbox for LINE, Facebook, Instagram, WhatsApp, Email, and Web Chat — unified in one powerful workspace.

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Omnichannel Inbox

Every channel. One screen.

No more switching between 6 different apps. All customer conversations flow into a single unified inbox.

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LINE

Official Account integration

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Facebook Messenger

Page inbox & comments

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Instagram DM

Direct messages & story replies

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Business API integration

✉️

Email

IMAP/SMTP with threading

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Web Chat

Embeddable widget for your site

AI Auto-Reply

AI answers common questions instantly

Hi, what are your business hours?

AI Auto-Reply We're open Monday-Friday 9AM-6PM, and Saturday 10AM-4PM. Would you like to schedule an appointment?

Yes, can I come tomorrow at 2PM?

AI Auto-Reply Tomorrow (Thursday) at 2PM works! I've reserved a slot for you. You'll receive a confirmation shortly. Is there anything specific you'd like to discuss?

Your knowledge base, always on duty

ChatX Chat Center's AI reads your knowledge base, FAQs, product docs, and past conversations to answer customer questions instantly — 24/7, in any language.

Answers from your knowledge base in seconds
Handles 60-80% of inquiries without human intervention
Multilingual support (Thai, English, and more)
Learns from agent corrections over time
Graceful handoff when AI isn't confident

Case Handling

From message to resolution — tracked

Every conversation becomes a trackable case with assignment, SLA, and escalation built in.

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New Message

Customer reaches out on any channel

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AI Triage

AI classifies topic, priority, language

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Route & Assign

Smart routing to right team or agent

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Ticket Created

SLA timer starts, tracked in dashboard

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Resolved

Closed with CSAT survey sent

Agent Workspace

Everything agents need, in one view

Human agents see conversation history, AI-powered suggestions, canned responses, and full customer context — side by side.

Live Conversation

Somchai K. (LINE)

I ordered product #4521 last week but received the wrong color. Can you help?

2 min ago

AI Suggestion

"I'm sorry about the mix-up with order #4521. I can see it was shipped on March 10. Let me arrange a replacement in the correct color right away."

Agent Nida

I'm sorry about the wrong color on order #4521! I've arranged a replacement — you'll receive the correct item within 2-3 business days. We'll also send a return label for the incorrect one.

Just now

Customer Context

CustomerSomchai K.

ChannelLINE

Lifetime Value฿45,200

Previous Cases3 (all resolved)

SegmentVIP Customer

AI Suggestion

Offer 10% discount on next order as goodwill gesture — VIP customer with high lifetime value.

Canned Response

"We sincerely apologize for the inconvenience. A replacement has been arranged and will arrive within..."

Smart Routing

Right message, right person

AI analyzes each message and routes it to the best-fit department, team, or individual agent based on multiple signals.

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Topic-Based Routing

AI detects the topic (billing, support, sales, complaints) and routes to the matching department automatically.

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Language Detection

Detects customer language and routes to agents who speak Thai, English, Chinese, or Japanese.

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Priority Escalation

VIP customers, angry sentiment, or urgent issues get routed to senior agents with shorter SLA.

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AI-to-Human Handoff

AI handles first contact. When it can't resolve, it seamlessly transfers to a human with full context preserved.

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Canned + AI Responses

Pre-built templates with AI-powered personalization. Agents reply in one click with context-aware messages.

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CRM Integration via n8n

Connect to your CRM, helpdesk, or any tool through n8n workflows. Sync contacts, deals, and ticket data.

Analytics Dashboard

Measure what matters

Real-time analytics on every conversation, agent, and channel. Know exactly how your team is performing.

<30s

Avg. Response Time

AI responds instantly, humans within SLA

92%

Resolution Rate

First-contact resolution across all channels

4.8/5

CSAT Score

Customer satisfaction with automated surveys

68%

AI Auto-Resolved

Conversations handled without human agents